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Replacement Certificates

Replacement Certificate

 

Wrexham University will only reissue a certificate in the event of the original being lost, stolen or damaged. A certificate is an important legal document and should be treated as such.  Wrexham University will not issue replacement or duplicate certificates to any applicant who still holds an undamaged original. Replacement or duplicate certificates, while carrying the same validity as the originals they replace, are produced in the format currently in use and may therefore differ in appearance from the originals.

 

 

Can I order a replacement certificate from Wrexham University?

Before ordering a replacement, please consider the following:


If you graduated before 2010, the award will have been issued by the University of Wales (except for Higher National Certificates and Diplomas – see bullet points below for these types of awards) and you must order your replacement degree certificate from them directly: Replacement Certificates | University of Wales. Please DO NOT order replacements for this type of certificates here.

If you graduated after 2010 (except for Higher National Certificates and Diplomas – see bullet points below for these types of awards) your award will have been issued by Glyndŵr/Wrexham University and you can order a replacement certificate here.

Higher National Certificate and Diploma (HNC/HND) awards achieved prior to 2005 were issued by Pearson (formerly EDEXCEL) and you must order your replacement degree certificate from them directly: Replacement documents | Pearson qualifications. Please DO NOT order replacements for this type of certificates here.

Higher National Certificate and Diploma (HNC/HND) awards achieved from 2005 onwards were issued by Glyndŵr/Wrexham University and you can order a replacement certificate here.


All original certificates will become invalid once a duplicate certificate has been issued.


What information do I need to order a replacement certificate?

When placing your order you will need to have the following information available to complete the questionnaire:


Your Student ID Number (this is an 8 digit number)

A contact email address – an email confirming your order will be sent to this email address

A contact telephone number (including area code)

Your postal address.


How long will take for replacement certificates to be dispatched?

We aim to dispatch the replacement certificate within 6 weeks of the order being placed, subject to providing all the necessary information requested.

 

What do I do if I have outstanding debt?

Replacement certificates will not be issued if you have any outstanding debt owing to the University.

If you think you may have outstanding debt or wish to clear this debt please contact accountsreceivable@wrexham.ac.uk or your Partner Institution directly if you studied at one. Once any debt is cleared, your original certificate will be issued to you and you will not need to order it here.  

 

How is my replacement certificate sent to me?

All certificates come with free standard delivery. However, if you wish to purchase enhanced trackable postage you can opt for Royal Mail Special Delivery for UK addresses or DHL Tracked Services for addresses outside of the UK. Alternatively, you can choose to collect it in person from our Wrexham Campus.

Replacement Certificates

Duplicate Certificate of a Lost/Stolen Original

Duplicate Certificate of a Lost/Stolen Original

Description

This option is for the replacement of an original certificate awarded by Glyndŵr University/Wrexham University where the original certificate that was received has been lost or stolen.

 

  • A charge of £50 will be applied for duplicate certificates.
  • The duplicate certificate will be annotated as the second issue of the certificate, and it will be marked with the word “duplicate”.
  • Duplicate certificates will display the recipient’s name as recorded by the University at the time the award was conferred.
  • As the original certificate has been lost or stolen, you will be required to sign a declaration confirming that if the original reappears, it will be returned to the University immediately.

 

When ordering your replacement certificate, it will be posted out to you by standard second-class untracked mail. However, you may purchase enhanced postage options to allow you to track your certificate. Below are the various postage options available (please note that delivery times are not guaranteed):

  • Standard – despatched via standard Royal Mail Second Class post to any worldwide address (this is not a trackable postage option)
  • Royal Mail Special Delivery (tracked next working day) – for addresses within the UK only. You will be provided with a tracking number to track your package with this method of postage.
  • DHL Europe Tracked Mail (2-3 days) – for addresses outside of the UK and within Europe only.  You will be provided with a tracking number to track your package with this method of postage.
  • DHL International Tracked Mail (3-5 days) – for international addresses outside of the UK and Europe only. You will be provided with a tracking number to track your package with this method of postage.
  • Collection – collect in person from the University Reception at its Plas Coch Campus in Wrexham once produced (Photographic id is required when collecting). To order this please select the 2nd Class option below. You will be able to indicate that you wish to collect the certificate as part of the subsequent questionnaire.

Below outlines the costs for each option:

 

Standard - Royal Mail Second Class (Worldwide)

Royal Mail Special Delivery (UK ONLY)

DHL European (European ONLY)

DHL International (International ONLY)

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£50

£58.75

£65

£69

 

Please select one of the options below for purchase and click to add the product to your basket.

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£50

£58.75

£65

£69

 

 

 
Read More
Replacement Certificate for Original Not Received (Reported After 6 Months)

Replacement Certificate for Original Not Received (Reported After 6 Months)

Description

This option is for students who require a replacement for an original certificate awarded by Glyndŵr University/Wrexham University that was never received in the post, where the University was informed six months or more after the original certificate was dispatched.

A replacement certificate will be issued if you confirm in writing, by completing the following questionnaire, that you did not receive the original certificate in the post. The original certificate will not be considered lost until the following timescales have passed:

Where the certificate has been posted to an address in the UK4 weeks from the date of posting;

Where the certificate has been posted to an address outside the UK - 2 months from the date of posting. 

 

  • There is a charge of £50 for a replacement certificate if you advise the University that you have not received the original certificate in the post more than 6 months after the date of posting of the original certificate.
  • The replacement certificate will be annotated as the second issue of the certificate.
  • Replacement certificates will bear the name of the recipient as recorded by the University at the time of conferment of the award.
  • You will be required to sign a declaration stating that if the original re-appears it will be returned to the University immediately.

 

When ordering your replacement certificate, it will be posted out to you by standard second-class untracked mail. However, you may purchase enhanced postage options to allow you to track your certificate. Please also note that the University will not dispatch a replacement certificate that was never received to the same address that it was previously sent to unless you pay to have this sent to you by a trackable method of postage. Alternatively, you can provide a different  address. Below are the various postage options available (please note that delivery times are not guaranteed):

  • Standard – despatched via standard Royal Mail second class post to any worldwide address (this is not a trackable postage option)
  • Royal Mail Special Delivery (tracked next working day) – for addresses within the UK only. You will be provided with a tracking number to track your package with this method of postage.
  • DHL Europe Tracked Mail (2-3 days) – for addresses outside of the UK and within Europe only.  You will be provided with a tracking number to track your package with this method of postage.
  • DHL International Tracked Mail (3-5 days) – for international addresses outside of the UK and Europe only. You will be provided with a tracking number to track your package with this method of postage.
  • Collection – collect in person from the University Reception at its Plas Coch Campus in Wrexham once produced (Photographic id is required when collecting). To order this please select the 2nd Class option below. You will be able to indicate that you wish to collect the certificate as part of the subsequent questionnaire.

 

Below outlines the costs for each option:

 

Standard - Royal Mail Second Class (Worldwide)

Royal Mail Special Delivery (UK ONLY)

DHL European (European ONLY)

DHL International (International ONLY)

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£50

£58.75

£65

£69

 

Please select one of the options below for purchase and click to add the product to your basket.

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£50

£58.75

£65

£69

 

 

 

Read More
Replacement Certificate for Original not received (University informed within 6 months)

Replacement Certificate for Original not received (University informed within 6 months)

Description

This option is for students who require a replacement for an original certificate awarded by Glyndŵr University/Wrexham University that was never received in the post, and where the University was informed within six months of the original certificate being posted.

A replacement certificate will be issued if you confirm in writing, by completing the questionnaire that follows, that you did not receive the original certificate in the post. The certificate will not be considered lost until the following timescales have elapsed:

Where the certificate has been posted to an address in the UK4 weeks from the date of posting;

Where the certificate has been posted to an address outside the UK - 2 months from the date of posting. 

  • There is no charge for a replacement certificate if you advise the University that you have not received the original certificate in the post within 6 months of the postage date of the original certificate.
  • The replacement certificate will be annotated as the second issue of the certificate.
  • Replacement certificates will bear the name of the recipient as recorded by the University at the time of conferment of the award.
  • You will be required to sign a declaration stating that if the original re-appears it will be returned to the University immediately.

 

When ordering your replacement certificate, it will be posted out to you by standard second-class untracked mail. However, you may purchase enhanced postage options to allow you to track your certificate. Please also note that the University will not dispatch a replacement certificate that was never received to the same address that it was previously sent to unless you pay to have this sent to you by a trackable method of postage. Alternatively, you can provide a different  address. Below are the various postage options available (please note that delivery times are not guaranteed):

  • Standard – despatched via standard Royal Mail second class post to any worldwide address (this is not a trackable postage option)
  • Royal Mail Special Delivery (tracked next working day) – for addresses within the UK only. You will be provided with a tracking number to track your package with this method of postage.
  • DHL Europe Tracked Mail (2-3 days) – for addresses outside of the UK and within Europe only.  You will be provided with a tracking number to track your package with this method of postage.
  • DHL International Tracked Mail (3-5 days) – for international addresses outside of the UK and Europe only. You will be provided with a tracking number to track your package with this method of postage.
  • Collection – collect in person from the University Reception at its Plas Coch Campus in Wrexham once produced (Photographic id is required when collecting).To order this please select the 2nd Class option below. You will be able to indicate that you wish to collect the certificate as part of the subsequent questionnaire.

Below outlines the costs for each option:

 

Standard -  Royal Mail Second Class (Worldwide)

Royal Mail Special Delivery (UK ONLY)

DHL European (European ONLY)

DHL International (International ONLY)

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£0

£8.75

£15

£19

 

Please select one of the options below for purchase and click to add the product to your basket.

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£0

£8.75

£15

£19

 
Read More
Replacement Certificate of a Damaged Original

Replacement Certificate of a Damaged Original

Description

Please select this option if you require a replacement of a damaged certificate awarded by Glyndŵr University/Wrexham University.

A certificate is an important legal document and should be treated as such. Wrexham University will not issue replacement/duplicate certificates to any applicant holding an undamaged original certificate. 

A replacement certificate will be provided, if you can confirm in writing by completing the questionnaire that follows, that the original certificate has been DAMAGED.

  • A charge of £50 will be made for replacement certificates.
  • The replacement certificate will be annotated as the second issue of the certificate.
  • Replacement certificates will bear the name of the recipient as recorded by the University at the time of conferment of the award.
  • Where the original certificate has been damaged, the damaged certificate must be returned to the University before a replacement can be issued.  The damaged original certificate should be returned to: The Certificates Team, Plas Coch Campus, Wrexham University, Mold Road, Wrexham, North Wales, UK, LL11 2AW. Please attach a note with your certificate including your name, student number, order number for your replacement certificate and contact details.

When ordering your replacement certificate, it will be posted out to you by standard second-class untracked mail. However, you may purchase enhanced postage options to allow you to track your certificate. Below are the various postage options available (please note that delivery times are not guaranteed):

  • Standard – despatched via standard Royal Mail second class post to any worldwide address (this is not a trackable postage option)
  • Royal Mail Special Delivery (tracked next working day) – for addresses within the UK only. You will be provided with a tracking number to track your package with this method of postage.
  • DHL Europe Tracked Mail (2-3 days) – for addresses outside of the UK and within Europe only.  You will be provided with a tracking number to track your package with this method of postage.
  • DHL International Tracked Mail (3-5 days) – for international addresses outside of the UK and Europe only. You will be provided with a tracking number to track your package with this method of postage.
  • Collection – collect in person from the University Reception at its Plas Coch Campus in Wrexham once produced (Photographic id is required when collecting). To order this please select the 2nd Class option below. You will be able to indicate that you wish to collect the certificate as part of the subsequent questionnaire.

Below outlines the costs for each option:

 

Standard - Royal Mail Second Class (Worldwide)

Royal Mail Special Delivery (UK ONLY)

DHL European (European ONLY)

DHL International (International ONLY)

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£50

£58.75

£65

£69

 

Please select one of the options below for purchase and click to add the product to your basket.

Option

2nd Class

UK Signed

DHL Europe

DHL Intern

Duplicate Certificate of a Lost or Stolen Original

£50

£58.75

£65

£69

 

Read More